LinkEx frequently asked questions
Here are common questions about comparing couriers, booking shipments, tracking deliveries, and getting support on LinkEx. Whether you ship within the UAE or across the GCC, these answers cover the product basics—and you can always open Support for shipment-specific help.
Shipping on LinkEx
LinkEx is a GCC shipping marketplace: you compare partner courier rates, book a service, and track the delivery from one account. Coverage spans the UAE, Saudi Arabia, Kuwait, Qatar, Bahrain, and Oman, subject to address-level courier serviceability.
Start on Quote with origin, destination, and package details. Choose a rate, complete booking, prepare your label, and hand the parcel to pickup. Use Track anytime with your AWB. The FAQ items below go deeper on pricing, changes, customs, and billing.
Still need help?
If your question is about a live shipment, include the tracking number when you contact Support. For lane education, browse Ship, UAE, GCC, documents, and how-to guides. Policies on fuel, remote area, signature, and fraud prevention are linked from the legal hub.
LinkEx is here to make Gulf shipping clearer: compare, book, and track with confidence.
Frequently asked questions
- What is LinkEx?
- LinkEx is a GCC shipping marketplace that lets you compare courier rates, book pickups, and track deliveries across the UAE, Saudi Arabia, Kuwait, Qatar, Bahrain, and Oman—from one account on linkex.ae.
- Which countries does LinkEx serve?
- LinkEx covers all six GCC countries: the United Arab Emirates, Saudi Arabia, Kuwait, Qatar, Bahrain, and Oman. You can ship domestically within the UAE or internationally across the Gulf.
- How do I get a shipping quote?
- Open Compare or Quote, enter origin and destination, package weight and dimensions, then review live rates from partner couriers. Choose a service and continue to book when you are ready.
- How do I track my shipment?
- Visit /track (or Track in the menu) and enter your LinkEx AWB or carrier tracking number. Signed-in users can also open the shipment from My Shipments for status, events, and label access.
- How are shipping prices calculated?
- Quotes combine route, chargeable weight, dimensions, service level, and partner courier rates. Fuel, remote-area, and signature surcharges may apply depending on destination and options you select.
- Can I change or cancel after booking?
- Contact LinkEx support as soon as possible with your tracking number. Whether a change or cancel is possible depends on the courier and whether pickup has already been completed.
- Who handles customs and prohibited items?
- Carriers and customs authorities apply their own rules. You must declare contents accurately and ensure items are allowed for the destination. LinkEx surfaces carrier guidance but does not replace official customs requirements.
- Where are invoices and wallet balance?
- Sign in and open Wallet or Invoices from your account. Business users can also review consolidated billing in the business portal.
- Which couriers does LinkEx support?
- LinkEx integrates leading regional and international carriers serving the GCC, including partners such as Aramex, FedEx, and DHL, plus additional verified courier partners on the marketplace.
- How do I contact customer support?
- Use the Support page on linkex.ae, create a ticket from your account linked to a shipment, or email our GCC support team during Sunday–Thursday business hours (GST).