Help & support
Track a parcel, get shipping help, or reach our team. For account-specific tickets, sign in to open a case linked to your shipments.
Contact us
Office phone
+971 4 361 3064
General & shipping
support@linkex.ae
Billing & invoices
billing@linkex.ae
Business accounts
sales@linkex.ae
Courier partnerships
ops@linkex.ae
Support hours: Sun–Thu, 9:00–18:00 GST (GCC).
Frequently asked questions
How do I track my parcel?▾
Use Track in the main menu and enter your LinkEx tracking number (e.g. LX-2026-…), or open the shipment from My Shipments when signed in.
How are shipping prices calculated?▾
Quotes combine origin, destination, weight, size, service level, and live partner rates. Compare options before you confirm booking.
Can I change or cancel after booking?▾
Contact support as soon as possible with your tracking number. Changes depend on courier acceptance and pickup status.
Who handles customs and prohibited items?▾
Carriers and local customs authorities apply their own rules. You are responsible for accurate declarations and compliant contents.
Where are invoices and wallet balance?▾
Sign in and open Wallet or Invoices under your account. Business users can access consolidated billing in the business portal.