Privacy Policy

1. Information we collect

We may collect:

• Account details: name, email, phone, language, and business profile
• Shipment details: addresses, contacts, package information, and tracking events
• Payment and billing records where you use wallet or invoicing features
• Technical data: device type, IP address, cookies, and usage analytics

2. How we use information

We use personal data to:

• Provide quotes, bookings, tracking, and customer support
• Share necessary details with courier partners to fulfil shipments
• Improve the Service, prevent fraud, and meet legal obligations
• Send service notifications; marketing only with your consent where required

3. Sharing

We share data with courier partners, payment processors, cloud hosting providers, and analytics tools under contracts that require appropriate safeguards. We do not sell your personal information.

4. Retention & security

We retain data as long as needed for the purposes above and legal requirements, then delete or anonymise it. We use encryption, access controls, and monitoring, but no method of transmission over the internet is 100% secure.

5. Your rights

Depending on your location, you may request access, correction, deletion, or restriction of processing, and withdraw marketing consent. Contact privacy@linkex.com. You may also lodge a complaint with your local data protection authority.

6. International transfers

Data may be processed in the UAE and other countries where our partners or providers operate. We use appropriate safeguards for cross-border transfers where required.

7. Updates

We will post changes on this page with a new “last updated” date. Continued use after changes constitutes acceptance where permitted by law.